| 1)
How do I place my reservation? |
| |
To obtain
the availability of your chosen hotel,
simply click on the destination you
are visiting, choose the hotel you wish
to stay in, fill in our booking request
form and you will receive a reply very
shortly. This may take a little longer
during the busy months of November to
February.
On our booking form,
you may select 2 alternative hotels
in case your chosen hotel is fully booked.
This is recommended.
Be sure to make your reservation for
the full duration of your stay. If you
do need to extend your stay after arrival,
please contact a Resorthotel office
so you are not charged the hotel's full
room rate.
Kindly note that the
Single room rate refers to a 1 person
occupancy, and a Twin room rate refers
to an occupancy of 2 persons. You can
request a room with either 2 Twin beds
or 1 Kingsize bed if available.
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| 2)
What happens as soon as I send my booking
request? |
| |
Once
we receive your booking request, we
will immediately contact our wholesalers
to check the availability. You will
then receive an electronic notification,
indicating the status of your booking.
Kindly note that we do not require your
credit card details upon your initial
enquiry. When you are ready to go ahead
and confirm your booking, we do require
full pre-payment by credit card.
Upon confirmation (usually within 24
hours), you will receive a confirmation
voucher with all your reservation details
listed. This voucher is to be presented
upon check-in at the hotel. You will
also receive a copy of your credit card
transaction details. |
| |
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| 3)
What credit cards do you accept? |
| |
We accept VISA, MasterCard,
Eurocard, JCB and SCB |
| |
|
| 4)
What security am I guaranteed when using
a credit card? |
| |
The
secure online information form uses
the latest encryption technology Secure
Socket Layer (SSL), which means that
all of the information you enter is
converted into a scrambled code, that
is securely transmitted over the internet
to the secure server. The information
can only be read by the Customer Reservation
Department. |
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|
| 5)
Can I pay directly to the hotel when
I arrive? |
| |
No.
We require full prepayment and as the
booking is made through Resort Hotel
Network, payment should be made directly
to us and not to the hotel. |
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|
| 6)
Can I make a reservation directly through
the hotel? |
| |
You
can make a reservation directly, although
you will usually be charged the full
walk-in rate, which is an average of
30% to 50% more. |
| |
|
| 7) Are
your hotel rates per room or per person?
|
| |
|
• |
All
of our listed rates are quoted
in either Thai Baht or US$ Dollars
according to the hotel, per room
per night and are inclusive of
service charge and Government
VAT. |
|
• |
For
children under 12 years, sharing
the room with their parents without
an extra-bed there is no charge,
but ABF for the child shall will
be paid directly to hotel. Maximum
2 chidren |
|
• |
For
children under 12 years, sharing
the room with their parents with
an extra-bed, we charge for the
room at the Triple rate. |
| • |
Rates are subject
to change without notice. |
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| 8)
Is Breakfast included? |
| |
Each
hotel has a different policy on whether
or not breakfast is included in the
rates. Check the details on the rates
page for each hotel, as to what is included
and what is not included |
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|
| 9)Do
you offer additional discount rates
for airline staff or members of the
travel industry? |
| |
Kindly
note that our internet discount rates
are already very special and are the
best rates we can offer. |
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10) Can I extend my stay after I arrive? |
| |
If,
after your arrival, you wish to extend
your stay at the same or different hotel,
please contact our local office so that
you are not charged the full hotel walk-in
rate. |
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|
| 11)
What is Resorthotel’s cancellation
policy? |
| |
Our
Cancellation Policy applies to all bookings
unless the hotel you have booked with
has different terms and conditions to
those stated below. Any policies dictated
by the hotel will always take precedent
over the policy stated here. We will
of course inform you clearly if this
is the case with your booking.
If you wish to cancel your booking
please advise us as early as possible.
For 1 night stays only, if a one night
cancellation fee is applied, no additional
administration fee will be charged.
|
Cancellation
period |
Cancellation
charges which will be applied
to you |
| •
+ 14 Days prior to arrival |
10 percent administration
fee of your total booking cost |
| •
13-7 Days prior to arrival |
10 percent administration
fee of your total booking cost
plus a possible one night cancellation
fee |
| •
6-3 Days prior to arrival |
10 percent administration
fee of your total booking cost
plus a one night cancellation
fee |
| •
2-0 Days prior to arrival |
Your total booking
cost |
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| |
More Details for CancellationPolicy
Click here
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| 12)
What is Resorthotel’s Confidentiality
and Privacy Policy? |
| |
We take confidentiality
and privacy very seriously and we will
not modify, copy, distribute, transmit,
license, sell or redistribute any of
your personal profile information. |
| 13)
In case of Emergency : |
| |
You can contact us on
Telephone/Fax : 662 350 3066
Hot Line : 66 0817523040
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| 14)
What are your late check out policies
for hotels in Thailand: |
| |
- Late check out
can be required until 2 PM free of charege
(On request and subjects to availability
)
- Late check out until 6 PM the
hotel will charge half day rate
- Late check out after 6 PM the
hotel will charge one night |
Phi Phi Hotels
